Team Method Support Centre

Welcome to the Team Method Guitar Support Center. This section is designed to answer most of the common problems that you may have using the Team Method Guitar materials and related products, website and course. Simply select from the categories below. If the this section doesn't answer your question, please use the Live Help button at the top of this page or the form at the bottom of the page to submit a ticket to our technical support and guitar masters. The Team will try to reply to your question within 24 hours, but please allow up to 72 hours for a reply.

The Product

» Send Ben an Email

» Course difficulty level

» Terms of Use

Purchasing

» Payment Options

» Physical vs Online

Download and Installation

» Viewing PDFs

» Jam Track and Video files

» Metronome Help Page

» File Sizes

» Downloading Jamtracks/Video files

» Easy Course download instructions

» Corrupted files

Web Access

» Singorama Access

» Change Password

» Forgotten Password

» Enabling Cookies

» Website viewing problems

» Bonus Software problems

Returns Policy

» Refund Status

» Refund Please

Newsletter

» Not receiving them

» Change email address

» Unsubscribe

Submit a Ticket

This form will submit a support ticket to our techincal support agents. You will receive an email within a few minutes providing an URL where you can track progress of your enquiry. Please fill out the fields below and provide a detailed description of the problems you are experiencing. Remeber the more information we get, the faster we'll be able to help you!

Feilds marked with a * are required.